CONTACT US
In order to avoid saturation of the customer service and to ensure the best quality of service, non-essential requests will not be processed. Our FAQ answers many common questions.
Please select the reason for your contact :
Availability of service levels (Regular / Express)
If a service level is unavailable (Regular / Express), an information bubble will appear when you hover over that method. It explains why it is unavailable.
What are the return times?
In general, the last service level that has closed will become available again within 1 to 2 weeks after closing, which is the time it takes to return to a reasonable backlog.
However, we cannot give an exact timeframe as it depends on the number of orders received with the available modes between now and then.
Please note that service levels often close again rapidly (less than 24 hours after reopening) during periods of high demand.
The Regular mode only returns when the Express mode regains good availability.
As long as the Express mode is in high demand, the Economy mode remains unavailable.
We always post a story on social media to announce when the mode reopens. Follow us: @cccgrading!
Customer service does not respond to emails regarding the reopening dates of unavailable modes.
About shipments
You can find all shipping instructions in our shipping guide. Please also read the FAQ on the shipping guide page.
You are responsible for shipping your package to our premises.
Once your package has been shipped, here is the procedure to follow to track your package:
STEP 1 - Check your tracking information on your postal service website.
If the package is still in transit, we have not received it and cannot intervene. Please contact La Poste (if the delivery time seems unusual).
If your tracking information indicates "Your package could not be delivered to the recipient," this simply means that the package was dropped off later than our daily pickup time.If the package is marked as "awaiting pickup at a pickup point":
for less than one full business day: this is normal. The package was made available after our daily pickup and will be picked up at the next pickup.
For more than one full business day (for example: on hold since Monday - still awaiting pickup at the end of the day on Tuesday), please send your tracking number to support@cccgrading.com. It is possible that the package was made available to a private individual (instead of a business), we will check during the next pickup.
If the package is marked as delivered, please wait until 12 noon to receive your CCC receipt email.
STEP 2 - Once the package has been delivered, check your CCC account.
- If the status is "Processing," everything is in order. Your order has been received and an estimated processing completion date has been provided. You have also received an email notifying you that your order status has changed to "In processing." Check your spam folder if necessary.
- If the status is still "Paid" the day after delivery, check that you have not forgotten to include your summary.
- If the status is "Customer contacted" an anomaly has been reported to you by email and our support team is waiting for your response to resume processing. Check your emails (and your spam folder if necessary).
How is my order progressing?
The status of your order is available from your account area.
In order to avoid overloading the customer service, no request whose subject is to know the status of an order that is NOT overdue will be processed. This information can be found in your account area.
For more information on order-related claims, please see the "Order" section of the FAQ.
Request to add a set to the lists
To find out how to contact us to add a set to the form, please consult the "Submission Center" section of the FAQ.
In most cases where the set is not found, either :
- It may be located in the lists under a different name (abbreviation for example).
- We do not certify cards of this set.
However, if the set cannot be found after a careful search, but the card seems important to you (e.g. high value), please send an email to soumission@cccgrading.com starting your subject with "Add set to the form" and include the details of your request. We will only process necessary requests.
For the most recently released sets, leave comments on our social networks to let us know about extensions that may have been forgotten. The request will be processed more quickly this way.
Can I consult my grades before I receive my order?
No, we do not communicate your grades in advance. You need to wait until you receive your package.
Indeed, we believe that receiving the cards at the same time as the GradeReport® and the sub-grades will enable you to have a better understanding in case of questions.
You can find this information in our FAQ here: FAQ
Any request concerning this subject will not be processed.
Inquiry about new TCGs / Sports Cards / Booster packs
At the moment, we only grade the TCGs that are available on the submission center.
We are already working on adding future TCGs, but no announcements or information can be given in advance. The announcements will be made on our social networks.
We do not respond to requests for new TCGs or questions related to the certification of TCGs not present in the submission center.
We do not grade Sports cards or booster packs for the moment. On the long term, we plan to open dedicated departments, an announcement will be made in due time, on our social networks.
I made a mistake during submission
Our verification processes are sufficient to correct your minor submission errors.
If you've used the quick-add function, it's normal for your summary to contain sets determined by default; this will be corrected automatically, so there's no need to notify us.
If, however, you have made a major error (incorrect quantity of cards / omission etc.), please contact us at soumission@cccgrading.com with the subject line "Submission Error - Order n°####".
I have a technical issue on the website
If you have any technical difficulties with your account, the submission center or payment, contact us directly at support@cccgrading.com
I have a special request
If you have a special request you can contact us at support@cccgrading.com and specify "Special Request - Subject" in your subject.
Before sending a special request, please check our FAQ, where many questions are answered.
ATTENTION. The following subjects are not special requests and will not be answered:
- ANY QUESTION ALREADY ANSWERED IN THE FAQ
- Request for the return date of a processing mode (Regular, Express etc.) -> See FAQ
- Request for certification of TCGs not present in the submission center
- Request for certification of off-format cards, special series (stickers, etc.)
- Request for certification of sports cards
- Status of your order
If your question concerns one of these cases, please do not send an email and refer to the instructions in the corresponding section of the contact page or to the FAQ.
Press / Media / Partnerships
Contact us at media@cccgrading.com and specify in your subject "Press/Media/Partnership - Subject".
Business contact
If you have a professional structure (business number required), we can offer you special rates.
Conditions apply:
- Minimum quantity per shipment
- Declared value conditions
etc.
To make a request, please click on the button below (it opens a pre-written email to be completed):
If the button does not open your email software, please contact pro@cccgrading.com directly, indicating :
- Your Business Information :
Company name / Company number / Website / Social Media / Already a CCC customer?
- Your Pre-Grading requirements :
Volume forecast / Recurring need or One-off operation?
- Grading requirements as well?
If yes, please specify: Average Declared Value (approx.) per card / Forecast frequency and volume
